Last Updated: 10/20/2024

Welcome to Asynchealth ("we," "us," or "our"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our website, mobile application, or any other products and services provided by us (collectively, the "Services"). Our full Privacy, Use and Disclosure Policy is available on request.

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

We may collect personal information that you voluntarily provide to us when you use our Services, including but not limited to:

Name
Email address
Phone number
Address
Payment information (if applicable)

2.2 Usage Data

We may automatically collect certain information about your use of our Services, including:

IP address
Device information (e.g., device type, operating system)
Browser type
Usage statistics
Clickstream data
Cookies and similar technologies

3. How We Use Your Information

We may use your information for various purposes, including:

Providing and maintaining our Services
Personalizing and improving user experience
Sending you updates, promotions, and marketing communications
Processing payments (if applicable)
Responding to your inquiries and providing customer support
Complying with legal and regulatory obligations
Developing improved services, clinical outcomes and analytics

4. Disclosure of Your Information

We may share your information with:
Service providers and vendors assisting with the operation of our Services
Legal authorities, when required by law or to protect our rights or the safety of others
Third parties in connection with a business transaction, such as a merger, acquisition, or sale of assets

5. Security

We employ appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

6. Your Choices

You have the following choices regarding your information:

You may access, correct, or delete your personal information by contacting us.
You may opt out of receiving promotional emails from us by following the instructions in those emails.
You may set your browser to refuse cookies, but this may affect the functionality of our Services.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Your continued use of our Services after such changes will constitute your consent to the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at customer-data@asynchealth.com.

I understand that I may require medications, examinations, diagnostic procedures or other treatments in connection with my condition. I hereby consent to the performance of such examinations, treatments, and procedures, as appropriate personnel deem necessary or advisable.

I understand that the practice of medicine is not an exact science, and I acknowledge that no guarantees have been made to me as to the results of treatments or examinations in the hospital.

I understand that I have the right to withhold consent to any medical procedure. I realize that if I withhold consent for a recommended procedure that treatment may be rendered partially or wholly ineffective.

I understand that the visit may occur via secured video platform and there may be limitation due to this modality of medical practice that is different than in-person visits. The benefits of telemedicine include improved access and more frequent visits while the limitations include incomplete physical examination.

I understand that photographing, video/voice recordings of the doctor/provider is strictly prohibited, unless permission has been granted.

The clinician who will be rendering services will adherent strictly to HIPAA practices. The healthcare records will only be provided to me or my legally authorized representative, or for treatment or payment purposes only.

Medical doctors are licensed and regulated by the Medical Board of California (800) 633-2322; www.mbc.ca.gov.

Right To Advance Directives

I have been given written information on my right to make medical decisions and to have advance directives (in the form of a living will or Durable Power of Attorney for Health Care). I understand that it is my responsibility to provide the clinician with a copy of my advance directive, and that failure to do so may mean my wishes are not known to my providers. I understand that my advance directive will be handled with appropriate sensitivity and confidentiality and that I will be provided with the same quality of care whether or not I have an advance directive.

Acknowledgment